Equipment purchase terms

Updated October 21, 2026 · Tower Solar LLC · info@towersolar.net · 267-565-8359

Your equipment order

Your product page and PayPal checkout show the model, module count and USD price. Pallets include solar modules; installation, design, permits, inverters, wiring and racking are separate. Your installer can confirm compatibility. We will ask for your consent before making any substitution.

Availability & payment

Supplier stock is shared and subject to prior sale. PayPal collects payment when you order. We confirm availability before supplier release. If we cannot fulfill your order at the agreed price, you receive a full refund through the payment system. Any applicable tax and additional service cost are shown or agreed before payment.

Freight & delivery

Standard freight is included to the contiguous 48 states. For Alaska, Hawaii and U.S. territories, request a custom freight quote. Tower Solar confirms availability and total freight cost for your ZIP code before payment. Share your address, truck access and unloading needs so we can coordinate delivery. Residential delivery, liftgate service or other special arrangements may require a separate quote before payment. The buyer arranges safe unloading unless included in the agreed service. Delivery is estimated at 10–15 business days and depends on dispatch and carrier appointments. We will keep you informed about changes.

Cancellations & returns

Contact us by email or phone to cancel. Orders canceled before supplier release receive a full refund. After release or dispatch, contact us for return authorization and instructions before sending equipment back. We will explain any supplier restocking or freight charges before you agree to a return. Keep modules uninstalled and retain packaging. Return eligibility after dispatch depends on the order and supplier terms; your rights for damaged, defective or incorrectly supplied goods and eligible payment-provider protections remain in place.

Delivery support

Inspect the pallet on arrival, photograph any visible damage and note shortages or damage on the carrier receipt. Contact us promptly, preferably on delivery day, and keep packaging while we help resolve the issue. We will provide the applicable supplier or carrier claim requirements for your shipment.

Warranty details

Warranty eligibility and coverage depend on the exact model, condition and manufacturer terms. Manufacturer-series images and datasheets describe the product family; they do not establish coverage for an individual shipment. Contact us for the applicable warranty document, claim contact, transferability and any labor or freight exclusions. We can help route a claim to the appropriate supplier or manufacturer.

We are here to help

Contact Tower Solar with your PayPal transaction reference for order updates or changes. We confirm changes to equipment, quantity or delivery before supplier release. PayPal provides your payment confirmation and its own applicable purchase-protection terms.